Policy - Thyli

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 2 - 4 weeks
  • Europe : 3 - 4 weeks
  • Australia, New Zealand and Oceania : 2 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalised orders

I do not customize my bags like screen printing or varying the colours or sizes.

Custom and personalised orders

I do not cater for custom orders.

Care instructions

Jute / Hessian / Juco - is very resistant to dirt and spot clean / gentle sponge to wipe off any marks. The bag has a laminate on the inside and use a wet cloth to clean the inside liner. Using a washing machine and dryer is NOT recommended as the dryer will melt the laminate. Dry cleaning is fine.

Canvas - Care Instructions: Hand wash separately in cold water. Dry cleaning is fine as well. Drip dry. May shrink due to unbleached canvas used.

Textured Cotton: Hand wash separately in cold water and drip dry. May shrink.

Handlooms Kalamkari / Ikkat: Natural pigment dyes used which will run when washed - this is expected due to the age old process and dyes used. Hand wash separately in cold water and drip dry.

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